Frequently Asked Questions
Does getanybag Ship Internationally?
Thank you so much for your interest in getanybag! We ship our products to customers in the EU (Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta,Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom), USA, Canada, Asia, Middle East, Australia
How do I check the status of my order?
You can check the status of your order by logging into your account. You will be receiving an email containing your order's Tracking Number from DHL or an alternative courier service, after your order is placed in our store. In the event that you fail to receive an email containing this information. Please feel free to send us a follow-up email using our contact form and include your order number in the email so we can assist you quickly.
My order hasn't arrived!
We ship our orders from our warehouse in Italy within 24 hours. The warehouse and DHL courier process the orders and delivery usually takes about 2–5 business days. If your order still hasn’t arrived please email us using our contact form.
Only one of the two products I purchased arrived
Please allow a few more days for your other order to arrive. Sometimes we ship orders for single customer separately. This is due to item availability and other stock, warehouse and processing factors. For further assistance, please contact Customers Support using the contact form. Please include your Order Number in your email so we can assist you quickly.
Changing or cancelling an order once placed
Once an order has been placed and payment has been confirmed the order cannot be changed or cancelled. You may return an order once it has been received by following our returns process. For further information and conditions please refer to our Returns Policy.
Card and payment options
We provide a variety of payment options such as VISA, MasterCard, American Express and Maestro credit cards via Mollie payments. Also we provide Paypal as payment method. Please note your card will be debited once your payment method has passed fraud screening and funds capture at the time of transaction. The name against the charge will appear as getanybag on your statement.
Are payment and personal data safe?
Getanybag takes reasonable measures to ensure credit card and personal information are being kept secure at all times. Therefore, to help ensure that your shopping experience is safe and secure Forever New uses EV Secure Socket Layer (SSL) technology. Extended Validation SSL Certificates give high-security Web browsers information to clearly identify a website organizational identity. This encrypts all the information you send across to us including your credit card details. Furthermore, all pages that require you to enter your personal information or payment details on our site have the Extended Validation Standard, which will cause the URL address bar to turn green in your browser; this verifies the authenticity of our online security.
When will I receive my parcel?
Delivery times vary pending on the shipping method selected at the time of checkout. For further information regarding our specific shipping times, costs and conditions, please refer to our Delivery and Shipping Policy. Usual for EU is 2-5 Days while for the rest of the world could take up to 10 days.
How do I track my order?
Your tracking number will be available once your order has been shipped. We will email your order tracking number as soon as possible so you can keep track of your order.
What if my item doesn’t fit, I change my mind or my item is faulty?
To make your getanybag shopping experience enjoyable we offer a variety of options to ensure you’re happy with your purchase. Please refer to our Refunds Policy for further information regarding options that are available to you.
My payment method was not accepted
Payments may be rejected for a few reasons, please ensure you check the following prior to contacting our customer service team to ensure the information you have entered is correct: Correct credit/debit card number has been entered. Correct security number and expiry date has been entered. That you have sufficient funds in the relevant account if you are still having problems try an alternative payment method or contact our friendly Customer Service Team using our contact form.